• Info-Tech Research Group (ITRG partner)
  • Info. Sys. Audit and Control Assoc. (ISACA)
  • Guidepoint Executive Advisor
  • GLG (Gerson Lehrman Group) Council Member
  • Kindred Hearts Transport Connection

Technical Skills:  MS Office Suite, MS Project, Changepoint/Daptiv, PIEmatrix, ServiceNow, SAP, Peoplesoft, Workday, Facets, NASCO, Salesforce, SharePoint, etc.

•   Strategy Management / Execution

•   Turnaround / Transformation

•   Quality Assurance | KPI - SOP

•   Process Improvement | Lean

•   Program & Project Management

•   PPMO | Investment Rationalization

Accomplishments across the Tenure

~ Achieved $8M in 1st yr. savings, Raised productivity, & Secured wins of over $250M ($50M+YOY for 4+ years)  ~

~ Boosted productivity by 50% and Reduced costs by ~34% (>$40M over a 2-year period)  ~

~ Lowered costs 20%, Increased win rates from 10% to 70%, and Eliminated all reschedules within 6 months ~

~ Decreased Contract/PMO start-up from 2 months to 1 week; and Boosted customer sat (NPS) by 40 pts over 9 months ~

~ Won largest new external accounts – valued at >$50M annum ~


Education

CERTIFICATIONS
ITIL Certification - Foundations (Exin)
Certified Project Director (IAPPM)
Advanced Procurement Strategies (ICN)
Environmental Compliance Manager (Columbia Southern U)

AFFILIATIONS

Information Technology ~ Operations Management ~ IT Service Management ~ Risk Mitigation ~ Strategic Planning & Technology Roadmaps  ~ Program & Project Management ~ Budgeting& Forecasting ~ Portfolio Management ~ Strategy Development ~ International ~ Turnaround / Transformation ~ Governance ~ Compliance ~ Change Management ~ Delivery Management ~ MSP ~ P&L Accountability ~ M&A IT Due Diligence ~ ISO Standards & Best Practices ~ Business Process Improvement & Reengineering ~ Performance Optimization ~ Contract Management & Negotiation ~ Business-IT Analysis ~ Financial Management ~ System Selection & Integration ~ Application Rationalization ~ Leadership & Team Building ~ DevOps ~ Enterprise Architecture ~ Innovation ~ Policies & Procedures ~ Vendor Management ~ Disaster Recovery ~ Estimating & Pricing Models ~ Agile | Waterfall | Hybrid Methodologies ~ EVM ~ CRM ~ PMO Start-up & Optimization ~ ERP ~ EHR

DGCpartners LLC  |  Greater Portland, Maine  |  2012 - present

Consulting Executive (SVP, Programs & Services)

DGCpartners is a Business-IT consulting firm focused on transformational best practices & business solutions for mid-large enterprises providing business & IT consulting services in the healthcare, government, insurance, & manufacturing sectors.

  • Building innovative business solutions – Responsible to reduce IT Spend and Total Cost of Ownership (TCO), enhance IT investment planning / controls, and optimize ITSM / PMO processes.  Succeed managing executive relationships, leading engagements (forging teams), integrating information technology, and driving & transforming business.
  • Business transformation initiatives and solutions – Liable for business transformational initiative success including the development, maintenance and communication of technology roadmaps and business case justifications.  Understand how IT services use applications and how these can be used to transform business and translate these into a solution for implementation by the relevant stakeholders.  Provide the end-to-end solution set to enable the client’s business transformation as well as innovative solutions that leads to business development initiatives for continuous improvement enhancements for the client.
  • Problem identification and analysis – Identify the most important client IT issues and maximizes business value by conducting rigorous analyses and developing strategic multiyear roadmaps to address these issues.  Ensure the identification and analysis of client problems and opportunities for improvement and work closely with the relevant internal stakeholders to consider the appropriate and innovative solutions to solve these problems.  Conduct business diagnostic studies and assess functional areas of the information technology sector.
  • Business development – Provide engagement and subject matter expertise in supporting the internal stakeholders in proposal development and other business development activities.  Work proactively with sales to look for additional business opportunities to address client requirements and continuously search for creative solutions to address the client’s business needs.
  • Co-ordination of the solution implementation – Responsible for the visionary integration of organization redesigns, operational optimizations and business-IT solutions by orchestrating the resource co-ordination of the solution implementation.  Continuously drive for client satisfaction and brief and introduce the consultant experts, ensuring the completion of assignments. 


Key Achievements:

  • Led project triage of strategic investment project for health plans, and US defense contractor – formulating strategy for creating PPMO to address ShadowIT, governance (innovation investments), and repeatable frameworks.

  • Assess and road-map corrective actions for CEO & CIO of $4B BCBS Health Plan – Led senior consultants and SME team to reduce IT Spend by >34% & shadow-IT by >50% while improving IT performance & customer satisfaction

  • Conducted consulting engagements for health plans, hospitals, and manufacturers – improving customer satisfaction (NPS) scores while reducing business-IT costs: projects focused on new capabilities response times, process improvements, CRM and ITSM solutions, and instilling customer-centricity.

  • Rescued a $2M quality assurance user testing solution initiative (QA-UAT) for Horizon BCBS Health Insurance eXchange:  realigned 25 testing staff integrating disparate systems to achieve on-time, within-budget completion.


Current Focus:

Provide senior advisory services for establishing a consulting practice to address the Retail - Health convergence through business-IT assessment, project triage, PMO and other transformational services to BRP Consulting.  Provide expert panel insights on industry changes / opportunities regarding transforming IT units, enhancing strategic initiative delivery, and enabling digital transformation by leveraging technology.  Also, a member of the Info-Tech Research Group partner program to assure industry-proven, best-in-class tools are applied in our engagements.

Business-IT Skills:  • New Business Development • Change Management • Portfolio Management • IT Assessment • Strategic Planning • Business-IT Planning • Organizational Leadership • ​Leadership Communications • Policies & Procedures - SOP & KPI Implementation • Full P&L Accountability • Business Solutions • IT Transformations • IT Finance • Cost Management • ​Life Cycle Governance • Negotiation • RFx & Direct Bids • Mentoring • Process Assessments • IT Service Management / ITIL • Quality Assurance • Performance Management | PPMO - PMO Optimization • Relationship Building • Application Rationalization & TCO • Strategic Sourcing • PMO Startup ​• Program & Project Management • Executive Communications • C-Level Interface • Executive Advisor • Vendor Management • Multi-site Operations • Operational Excellence ​• Lean Management •  IT Value / Efficiency • Teaming • Human Resource / Employee Engagement • ISO Standards & Best Practices (COBIT, ITIL, PMI, etc.) • Information Technology • IT Operations Management • Leadership & Team Building • Eloquent Listening • Strategic Planning • CRM • DevOps • BCP • DRP • Communications • M&A Due Diligence & Integration / Divestiture • System Selection & Integration • Technology Implementation • Enterprise IT • Process Improvement / Lean • Outsourcing / In-sourcing • Business Architecture • Enterprise Architecture • Technology Roadmap • Data Management • SLAs • Innovation • Agile-Waterfall-Scaled Agile • Cloud • EVM • Security & Privacy • ERP • EHR • Testing • Contract Mgmt. • MSP • Technical Design • Estimating & Pricing Models • Presentations • Stakeholder Management • Customer Support • Budgeting & Forecasting • Recruiting & Staffing • Triage

Relevant Proficiencies & Skills

Business - IT Transformation Leader with an in-depth experience in leading engagements and advising clients at the highest strategic level with big-picture and tactical guidance on how technology enables a wide range of business outcomes.  A results-oriented professional with expertise in operations, financial management and technology practices along with proven experience in game-changing transformations via leveraging cloud-based solutions & technology innovation to achieve business strategies.  Extensive experience partnering with service providers, both infrastructure & applications including track record of maximizing value from these relationships by strategically selecting the right partners, negotiating contracts, and measuring and managing high performance with continued improvements.  Accomplished in health insurance, healthcare, manufacturing, business-IT consulting, aerospace & defense, SAP, SFDC capabilities, BPC, EH&S, data management, reporting tools & analytics to achieve better business decision making and a competitive market advantage.  Proven experience with strategic decisions (for-profits & non-profits) related to technologies, including balance of short-term value versus longer-term fit & flexibility.

Don Gleason

Business-IT Executive

+1 207.751.0218

  • Change Management Institute (CMI)
  • Intl Assoc. Project & Program Management (IAPPM)
  • IT Transformation Institute (ITTI)
  • Health Info. Management Systems Society (HIMSS)
  • National Eagle Scout Association (NESA)

Strategic Planning & Execution
Rapid expansion & growth led to inefficiencies, lost opportunities, and low customer satisfaction.  Interview stakeholders, analyze operations / offerings, identify gaps, streamline processes, improve customer experience, and oversee integration.  Achieving $8M in 1st year savings; Raising productivity; & Securing wins - over $250M ($50M+, YOY for 5 years)

Leadership, Team Building & Service Delivery Capabilities Development
Poorly rated business-IT platforms threatened client financial performance.  Identify critical applications, electrify business & technical support, enhance work streams, automate support processes, and streamline client-centric migrations.  Boosting productivity by 50% and Reducing costs by ~34% ($40M+, over a 2-year period)

Process Improvement & Performance Optimization
Manual processes led to inflated cycle time and labor costs.  Interview key stakeholders (int. & ext.), formulate models, set governance & teams, standardize templates.  Identify critical applications, galvanize technical & customer support, deploy work streams, automate processes & reporting.  Lowering costs 25%;  Increasing win rates from 10% to 70%;  and, Eliminating all reschedules within 6 months

Program & Project Management
Poorly executed implementations threatened company financial performance.  Identify skills / process / tool gaps, arouse management support, establish methodology, automate processes, improve governance & reporting.  Decreasing startup from 2 months to 1 week; and Boosting customer satisfaction (NPS) by 40 pts over 9 months

Sales & Business Development
Business expanded into new markets but lacked traction of landmark clients.  Broker key relationships with client leadership, identify individual needs, develop economic model, formalize RFP responses, assemble presentation team, and lead negotiations.  Winning largest new external accounts - valued at $50M-$80M annum

Resume

Colorado State University

Bachelor of Science - Wildlife Biology

Optum - UnitedHealth Group  |  Minnetonka, MN  |  2007-2012

Vice President, Government Programs Management |  PPMO

$91B consulting arm providing clinical and technology solutions to healthcare payers, providers, and govt. agencies

  • Recruited by EVP to build new customer-centric delivery strategy & capability from scratch (establishing PPMO), reversing over $5M in lost revenues in 6 months, establishing successful and innovative operating system for exponential growth over five years
  • Recruited, staffed & led ~50 PGM / PM / SME PPMO with an active portfolio valued $200M+ per year (and mentored staff who have gone on to have great careers within and outside of UHG.)
  • Established methodology for consulting engagements, program management, finance, sales, and resource distribution; all processes were adopted firm-wide
  • Triaged, trained, and equipped over 10 consulting teams, each with more than 30 staff, in US, UK & UAE
  • Won competitive bids totaling $250M+ over 4 years with new clients (logos / brands)
  • Defined, configured, and deployed Health Information Analytics solution valued at $5.5M for a north-central US non-profit.  Crafted business strategy & sustainability model with CEO & Board.  Won additional $3M contract & gained national recognition for enabling first sustainable All-Payer Claims Database (NAHDO)

Additional Employers & Key Roles  |  Prior to 2006

Project - Program - IT Executive Management

Keane, Inc. - Acting CIO (BlueCross BlueShield of Vermont) - 3 years

Keane, Inc. - State Technology Agency Advisor (NYS ITS/OFT - IT Governance & IT Service Management)

Arkema - Environmental Health & Safety Compliance Program Director (Elf-AtchemNA)

General Dynamics / BIW - Corporate Initiative Program Manager (ERP, EHS, Time Accounting, W&D) 

Skills

•   Financial Mgmt. | Budgeting | P&L
•   Change Management
•   ISO Standards / Best Practices
•   Contract Mgmt. – MSP | MSA | SLA

•   IT Assessments & Operational Imp.

•   Global experience

About Don - professionally speaking

Professional Experience

Skills

Select Accomplishments

IBM - Global Business Services  |  Armonk, NY  |  2006 - 2007

Senior Managing Consultant

  • "Bluewashed", re-engineered, and brought new SOA product to the healthcare market that enabled payors to leverage legacy data and create composite views irrespective of source.  
  • Improved IT Service Management (ITSM) capabilities of large, multi-state regional payor on US Pacific Northwest 

Thomas Edison State University

Master of Science - Management

•   New Strategy Development

•   Governance-Risk-Compliance

•   M&A | IT Due Diligence 

•   Business-IT Innovation

•   IT Service Management / ITIL

•   Balanced Scorecard

Don Gleason's Resume of a C-level leader / delivery executive (CIO, CTO, SVP, VP-IT, PMO) with over 10 years of experience seeking a job in the USA or Canada. Keywords Resume, PMO, CIO,CTO, VP-IT, VP, SVP, MEDICARE, MEDICAID, Defense, ROI, COBIT, ITIL, Application Rationalization, Assessment, Cost-Benefit, ERP, Facets, SAP, Daptiv, MS Project, EVM