Technical Skills: MS Office Suite, MS Project, Changepoint/Daptiv, PIEmatrix, ServiceNow, SAP, Peoplesoft, Workday, Facets, NASCO, Salesforce, SharePoint, etc.
• Strategy Management / Execution
• Turnaround / Transformation
• Quality Assurance | KPI - SOP
• Process Improvement | Lean
• Program & Project Management
• PPMO | Investment Rationalization
Accomplishments across the Tenure
~ Achieved $8M in 1st yr. savings, Raised productivity, & Secured wins of over $250M ($50M+YOY for 4+ years) ~
~ Boosted productivity by 50% and Reduced costs by ~34% (>$40M over a 2-year period) ~
~ Lowered costs 20%, Increased win rates from 10% to 70%, and Eliminated all reschedules within 6 months ~
~ Decreased Contract/PMO start-up from 2 months to 1 week; and Boosted customer sat (NPS) by 40 pts over 9 months ~
~ Won largest new external accounts – valued at >$50M annum ~
ITIL Certification - Foundations (Exin)
Certified Project Director (IAPPM)
Advanced Procurement Strategies (ICN)
Environmental Compliance Manager (Columbia Southern U)
Information Technology ~ Operations Management ~ IT Service Management ~ Risk Mitigation ~ Strategic Planning & Technology Roadmaps ~ Program & Project Management ~ Budgeting& Forecasting ~ Portfolio Management ~ Strategy Development ~ International ~ Turnaround / Transformation ~ Governance ~ Compliance ~ Change Management ~ Delivery Management ~ MSP ~ P&L Accountability ~ M&A IT Due Diligence ~ ISO Standards & Best Practices ~ Business Process Improvement & Reengineering ~ Performance Optimization ~ Contract Management & Negotiation ~ Business-IT Analysis ~ Financial Management ~ System Selection & Integration ~ Application Rationalization ~ Leadership & Team Building ~ DevOps ~ Enterprise Architecture ~ Innovation ~ Policies & Procedures ~ Vendor Management ~ Disaster Recovery ~ Estimating & Pricing Models ~ Agile | Waterfall | Hybrid Methodologies ~ EVM ~ CRM ~ PMO Start-up & Optimization ~ ERP ~ EHR
DGCpartners LLC | Greater Portland, Maine | 2012 - present
DGCpartners is a Business-IT consulting firm focused on transformational best practices & business solutions for mid-large enterprises providing business & IT consulting services in the healthcare, government, insurance, & manufacturing sectors.
Led project triage of strategic investment project for health plans, and US defense contractor – formulating strategy for creating PPMO to address ShadowIT, governance (innovation investments), and repeatable frameworks.
Assess and road-map corrective actions for CEO & CIO of $4B BCBS Health Plan – Led senior consultants and SME team to reduce IT Spend by >34% & shadow-IT by >50% while improving IT performance & customer satisfaction
Conducted consulting engagements for health plans, hospitals, and manufacturers – improving customer satisfaction (NPS) scores while reducing business-IT costs: projects focused on new capabilities response times, process improvements, CRM and ITSM solutions, and instilling customer-centricity.
Rescued a $2M quality assurance user testing solution initiative (QA-UAT) for Horizon BCBS Health Insurance eXchange: realigned 25 testing staff integrating disparate systems to achieve on-time, within-budget completion.
Provide senior advisory services for establishing a consulting practice to address the Retail - Health convergence through business-IT assessment, project triage, PMO and other transformational services to BRP Consulting. Provide expert panel insights on industry changes / opportunities regarding transforming IT units, enhancing strategic initiative delivery, and enabling digital transformation by leveraging technology. Also, a member of the Info-Tech Research Group partner program to assure industry-proven, best-in-class tools are applied in our engagements.
Business-IT Skills: • New Business Development • Change Management • Portfolio Management • IT Assessment • Strategic Planning • Business-IT Planning • Organizational Leadership • Leadership Communications • Policies & Procedures - SOP & KPI Implementation • Full P&L Accountability • Business Solutions • IT Transformations • IT Finance • Cost Management • Life Cycle Governance • Negotiation • RFx & Direct Bids • Mentoring • Process Assessments • IT Service Management / ITIL • Quality Assurance • Performance Management | PPMO - PMO Optimization • Relationship Building • Application Rationalization & TCO • Strategic Sourcing • PMO Startup • Program & Project Management • Executive Communications • C-Level Interface • Executive Advisor • Vendor Management • Multi-site Operations • Operational Excellence • Lean Management • IT Value / Efficiency • Teaming • Human Resource / Employee Engagement • ISO Standards & Best Practices (COBIT, ITIL, PMI, etc.) • Information Technology • IT Operations Management • Leadership & Team Building • Eloquent Listening • Strategic Planning • CRM • DevOps • BCP • DRP • Communications • M&A Due Diligence & Integration / Divestiture • System Selection & Integration • Technology Implementation • Enterprise IT • Process Improvement / Lean • Outsourcing / In-sourcing • Business Architecture • Enterprise Architecture • Technology Roadmap • Data Management • SLAs • Innovation • Agile-Waterfall-Scaled Agile • Cloud • EVM • Security & Privacy • ERP • EHR • Testing • Contract Mgmt. • MSP • Technical Design • Estimating & Pricing Models • Presentations • Stakeholder Management • Customer Support • Budgeting & Forecasting • Recruiting & Staffing • Triage
Business - IT Transformation Leader with an in-depth experience in leading engagements and advising clients at the highest strategic level with big-picture and tactical guidance on how technology enables a wide range of business outcomes. A results-oriented professional with expertise in operations, financial management and technology practices along with proven experience in game-changing transformations via leveraging cloud-based solutions & technology innovation to achieve business strategies. Extensive experience partnering with service providers, both infrastructure & applications including track record of maximizing value from these relationships by strategically selecting the right partners, negotiating contracts, and measuring and managing high performance with continued improvements. Accomplished in health insurance, healthcare, manufacturing, business-IT consulting, aerospace & defense, SAP, SFDC capabilities, BPC, EH&S, data management, reporting tools & analytics to achieve better business decision making and a competitive market advantage. Proven experience with strategic decisions (for-profits & non-profits) related to technologies, including balance of short-term value versus longer-term fit & flexibility.
Strategic Planning & Execution
Rapid expansion & growth led to inefficiencies, lost opportunities, and low customer satisfaction. Interview stakeholders, analyze operations / offerings, identify gaps, streamline processes, improve customer experience, and oversee integration. Achieving $8M in 1st year savings; Raising productivity; & Securing wins - over $250M ($50M+, YOY for 5 years)
Leadership, Team Building & Service Delivery Capabilities Development
Poorly rated business-IT platforms threatened client financial performance. Identify critical applications, electrify business & technical support, enhance work streams, automate support processes, and streamline client-centric migrations. Boosting productivity by 50% and Reducing costs by ~34% ($40M+, over a 2-year period)
Process Improvement & Performance Optimization
Manual processes led to inflated cycle time and labor costs. Interview key stakeholders (int. & ext.), formulate models, set governance & teams, standardize templates. Identify critical applications, galvanize technical & customer support, deploy work streams, automate processes & reporting. Lowering costs 25%; Increasing win rates from 10% to 70%; and, Eliminating all reschedules within 6 months
Program & Project Management
Poorly executed implementations threatened company financial performance. Identify skills / process / tool gaps, arouse management support, establish methodology, automate processes, improve governance & reporting. Decreasing startup from 2 months to 1 week; and Boosting customer satisfaction (NPS) by 40 pts over 9 months
Sales & Business Development
Business expanded into new markets but lacked traction of landmark clients. Broker key relationships with client leadership, identify individual needs, develop economic model, formalize RFP responses, assemble presentation team, and lead negotiations. Winning largest new external accounts - valued at $50M-$80M annum
Optum - UnitedHealth Group | Minnetonka, MN | 2007-2012
$91B consulting arm providing clinical and technology solutions to healthcare payers, providers, and govt. agencies
Additional Employers & Key Roles | Prior to 2006
Keane, Inc. - Acting CIO (BlueCross BlueShield of Vermont) - 3 years
Keane, Inc. - State Technology Agency Advisor (NYS ITS/OFT - IT Governance & IT Service Management)
Arkema - Environmental Health & Safety Compliance Program Director (Elf-AtchemNA)
General Dynamics / BIW - Corporate Initiative Program Manager (ERP, EHS, Time Accounting, W&D)
• Financial Mgmt. | Budgeting | P&L
• Change Management
• ISO Standards / Best Practices
• Contract Mgmt. – MSP | MSA | SLA
• IT Assessments & Operational Imp.
• Global experience
About Don - professionally speaking
IBM - Global Business Services | Armonk, NY | 2006 - 2007
• New Strategy Development
• M&A | IT Due Diligence
• Business-IT Innovation
• IT Service Management / ITIL
• Balanced Scorecard